Thanks for reporting this issue! You are not the only one affected by this, so there certainly seems to be something wrong there. However, I have not been able to reproduce this on Windows 10 myself. Would you mind posting one of the photos that failed to import so that I can take a look at it?
If you could also upload your test project (the .tpy file) and the project.log according to the following steps, that might help us figure out what’s wrong:
- Open your test project in Tropy
- Open the preferences (via the
Editmenu) and enableDeveloper mode - Try to import a photo
- After it fails, select
Help -> Show log filesfrom the menu - This should open the file manager in the folder containing your
project.logfile, which you can upload here - Open the preferences and disable developer mode again
Many thanks for your help!