Can't Consolidate Photos on New Computer

Troubleshooting
1

Hi there,

I just got a new computer and have downloaded Tropy on it to continue working on my project. The project, documents, and files have all been moved over to the new computer through OneDrive and I made sure that everything for my Tropy project is downloaded to the computer. I was able to open both of my projects with no issue, except that the photos aren’t showing up.

I thought this might be because they were on OneDrive and not on the computer so I did a test with one set and downloaded them onto my computer but it didn’t fix the issue. The only thing that shows up instead of the photo is ‘Consolidate Photo’ but when I click it, it takes me to my files and wants me to select the photo to consolidate. It then seems like it will upload whatever photo I select, regardless of if it’s actually the correct photo.

Not too sure what to do moving forward from this, because I have over 30,000 photos so it’s going to be very challenging to go through each of them and figure out what photo it is.

Thanks!

2

Are you using standard or advanced projects?

If these are advanced projects, did you configure them to use relative or absolute paths (please don’t change the settings while checking; it’s only save to change the path setting when the project is fully consolidated)? If it’s absolute paths, then the issue is likely that the paths are different on the new computer. The easiest way to fix this for 30k photos will be to update the paths in project database. We can help you get that done quickly. If it’s a standard project or using relative paths, the issue will likely be about file permissions.