Error installing Tropy on HP laptop (Windows)

Troubleshooting
1

Hello, I am trying to install Tropy on my computer, but when I open the exe file, it comes back with the following error message:

{“msg”:“unhandled error: Failed to get ‘documents’ path”,“stack”:“Error: Failed to get ‘documents’ path\n at WindowManager.open (C:\Users\HP\AppData\Local\tropy\app-1.16.2\resources\app.asar\lib\browser\main-CG_pYQw_.js:16791:31)\n at Tropy.showProjectWindow (C:\Users\HP\AppData\Local\tropy\app-1.16.2\resources\app.asar\lib\browser\main-CG_pYQw_.js:20917:22)\n at Tropy.openMostRecentProject (C:\Users\HP\AppData\Local\tropy\app-1.16.2\resources\app.asar\lib\browser\main-CG_pYQw_.js:20875:17)\n at Tropy.open (C:\Users\HP\AppData\Local\tropy\app-1.16.2\resources\app.asar\lib\browser\main-CG_pYQw_.js:20852:57)\n at App. (C:\Users\HP\AppData\Local\tropy\app-1.16.2\resources\app.asar\lib\browser\main-CG_pYQw_.js:23125:17)”,“system”:“Windows_NT 10.0.22631 (x64)”,“time”:1739316751915,“version”:“1.16.2”}

I am downloading the correct version (x64 for Windows), but I keep running into this error. Any idea what the problem is and how to solve it?

Thanks!
Andrew

2

This error indicates that there’s no ‘Documents’ folder defined by your operating system. If you open windows explorer, do you have a documents shortcut in the side panel? If the target location was renamed or deleted by accident you should be able to create a new folder, but you can also right click on the folder there, select properties, and then set the location of the documents folder.

3

Hi, thank you for your response. My documents file path is “C:\Users\HP\Documents.” I’m still getting the same error message. Anything else I should try?

Oh, and I should clarify that my operating system is Windows 11.

Thanks again,
Andrew

4

Uggh, looks like I finally got it: had to first make sure all folders were visible, and then found that my documents systems folder was specified in Drive E for some reason. Moving that folder back to Drive C fixed the problem. Thanks again for your help!