I am attempting to import a .pdf file into Tropy and I receive the error message “Failed to import item.” I’m using the software on a Windows computer running Windows 11 Pro. I am able to open the .pdf in both Adobe and within my internet browser. Below is the error log:
{“msg”:“Failed to import item.”,“stack”:“Error: image type not supported: undefined\n at Image.parse (file:///C:/Users/joeyv/AppData/Local/tropy/app-1.17.3/resources/app.asar/lib/project-B-ZZt6Yl.js:61522:13)\n at async Image.open (file:///C:/Users/joeyv/AppData/Local/tropy/app-1.17.3/resources/app.asar/lib/project-B-ZZt6Yl.js:61512:5)”,“system”:“Windows_NT 10.0.26200 (x64)”,“time”:1772578408240,“version”:“1.17.3”}