Hi,
I have been using Tropy to transcribe and translate my documents using document notes. I just reopened the app to find that most have disappeared (work that I’ve done for months). Only older notes remain and the order is random (not saved by chronology of editing).
I’ve only been using one device. The files are saved on icloud (when I download the project file to a hard drive and open it the files are still missing). Where did my notes go?
Can you share the project file with us? It can give us a little more insight into how/when the file was accessed by Tropy. Also, can you restore old versions of the file at different checkpoints using Timemachine/iCloud? This would help piecing together a chronology.
In general, notes can’t just disappear. If you’re working on the project and other processes (like iCloud) copy the file at the same time, this is something that can potentially corrupt the project files, but this wouldn’t selectively make only notes disappear.
Thank you so much for your response. I am indeed stunned as to where the notes went.. tens of pages of them.
I haven’t tried timemachine or icloud as I am not versed in the process. But would be happy to share the file with you! Please let me know what is the best way to do so.
The easiest way is to share the project.tpy file here (you can send me a direct message if you’d rather not expose the file publicly). If the file itself is too large, I recommend sharing via ffsend. For standard projects, it’s enough to only share the project db, not the actual images. You can see the file if you right-click the project file in Finder and select ‘show package contents’.
It would be good to know exactly when you noticed the files being missing (we can check the project access log to see if Tropy saved when and how often Tropy wrote to the file since). Ideally, if you could also find an older version on iCloud from before that happened – this way we might be able to reconstruct the chain of events.