Photos not appearing

Hello. I have started using Tropy recently, and I have noticed that several of my photographs are not visible. I can look at the photograph as an icon, but when I click on it, there is a blank screen. Also, there is a small error sign to the right of the photograph title. Finally, when I try to click, “Show Photo in Folder,” nothing appears. Thanks for the help! I am using a Mac OS Mojave 10.14.2.

Tropy generates the small icons for each photo when you import them, but does not touch the original photos. If they don’t show up in the image viewer (and the ‘Show Photo in Folder’ action does not work) this typically means that you moved or renamed the original photo.

For more on this, also see this thread and the documentation.

And if I didn’t move any…? Consolidating worked, though, so I will work on fixing the problems. Thanks!

You can try this:

  1. Select one of the photos showing the exclamation mark in the photo panel
  2. In the metadata panel (above the photo panel), scroll to the photo section and move the mouse over the File field. If you click on the file name, it should open in Finder; this is the same action as the one accessible via the context menu and will not work in your case, however, if you hover over the file name (without clicking) it should still show you the full path of the file (the path from where the photo was originally imported).
  3. Make a note of that path and check if that file actually exists on your hard drive at the right location.

If the file does exist, it likely means that file has been corrupted somehow: in this case, try to open the file in a different image viewer, to see if that works. If it does, please try to open it again in Tropy and then post your project.log file here (that might help us figure out what the problem is).