forums.tropy.org

Surface Pro 10 Installation Issue

Hello!

I have a new Surface Pro 10, running Windows 10 Home edition, 64-bit OS, ARM-processor. Tropy doesn’t seem to be able to install at all. I download and run the installer, and after a couple of seconds, an error message comes up that it is unable to install Tropy. This is a just out of the box computer, so I don’t have any custom settings or anything.

Thank you for any help you could provide!

Here’s the first part of the log information (I’m a new user, and it won’t let me copy in the whole message):
2021-05-08 10:16:28> Program: Starting Squirrel Updater: --install .
2021-05-08 10:16:28> Program: Starting install, writing to C:\Users\cathy\AppData\Local\SquirrelTemp
2021-05-08 10:16:28> Program: About to install to: C:\Users\cathy\AppData\Local\tropy
2021-05-08 10:16:28> CheckForUpdateImpl: Couldn’t write out staging user ID, this user probably shouldn’t get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\Users\cathy\AppData\Local\tropy\packages.betaId’.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
at System.IO.StreamWriter…ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2021-05-08 10:16:28> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\Users\cathy\AppData\Local\tropy\packages\RELEASES’.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share)
at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
at Squirrel.UpdateManager.CheckForUpdateImpl.d__2.MoveNext()
2021-05-08 10:16:28> CheckForUpdateImpl: Reading RELEASES file from C:\Users\cathy\AppData\Local\SquirrelTemp
2021-05-08 10:16:28> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2021-05-08 10:16:29> ApplyReleasesImpl: Writing files to app directory: C:\Users\cathy\AppData\Local\tropy\app-1.9.0
2021-05-08 10:16:34> LogHost: Rigging execution stub for tropy_ExecutionStub.exe to C:\Users\cathy\AppData\Local\tropy\tropy.exe
2021-05-08 10:16:36> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\cathy\AppData\Local\tropy\app-1.9.0\tropy.exe]
2021-05-08 10:16:36> ApplyReleasesImpl: Couldn’t run Squirrel hook, continuing: C:\Users\cathy\AppData\Local\tropy\app-1.9.0\tropy.exe: System.ComponentModel.Win32Exception (0x80004005): The specified executable is not a valid application for this OS platform.
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Squirrel.Utility.d__11.MoveNext()

There are currently only x64 and ia32 builds available for Windows. We’ll try to include experimental arm64 builds for Windows in the upcoming release.

Thanks so much for getting back to me so quickly. I have an older computer that runs the program(great program!) so I’m good.