Tropy Freezing Constantly


#1

Dear All,

Since the latest Tropy update, 1.4.4, the program keeps freezing. I have to quit and restart Tropy to get it working again, which it does for a few minutes before freezing again. The freezing occurs when I zoom in or out on a document. Any remedy for this will be greatly appreciated!

Quick technical note: I’m running Mojave 10.14.3.


#2

Could you send us your project.log file when the error occurs?

The easiest way to get the log file is to start Tropy, select Help -> Show log files from the menu (this will open Finder on your Mac; just leave it open and switch back to Tropy), use Tropy until the issue occurs, then switch back to finder and copy the project.log file and post it here. This may help us figure out what is happening.


#3

The same thing is happening to me running the identical operating system.


#4

project.log file

{“dpx”:2,“environment”:“production”,“locale”:“en”,“system”:“Darwin 18.2.0 (x64)”,“version”:“1.4.4”,“level”:“info”,“message”:“log.init 1.4.4”,“label”:“project”,“timestamp”:“2019-03-29T18:08:52.353Z”}
{“level”:“verbose”,“message”:“initializing project window…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:52.423Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Library/Application Support/Tropy/ontology.db”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.294Z”}
{“level”:“verbose”,“message”:“restoring recent@tropy…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.297Z”}
{“level”:“verbose”,“message”:“restoring settings@tropy…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.305Z”}
{“level”:“verbose”,“message”:“restoring ui@tropy…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.306Z”}
{“level”:“verbose”,“message”:“recent.restore #1”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.306Z”}
{“level”:“verbose”,“message”:“settings.restore #2”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.307Z”}
{“level”:“verbose”,“message”:“ui.restore #3”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.307Z”}
{“level”:“verbose”,“message”:“project ready after 1027.6ms (879.6ms)”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.313Z”}
{“level”:“verbose”,“message”:“keymap.update #4”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.325Z”}
{“level”:“verbose”,“message”:“intl.update #5”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.347Z”}
{“level”:“verbose”,“message”:“project.open #6”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.347Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Dropbox/Apps/Tropy/IOW.tpy”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.349Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Library/Application Support/Tropy/ontology.db”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.681Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Library/Application Support/Tropy/ontology.db”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.681Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Library/Application Support/Tropy/ontology.db”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.682Z”}
{“level”:“verbose”,“message”:“plugins scanned: 0”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.683Z”}
{“level”:“verbose”,“message”:“plugins loaded: 0”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.683Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Dropbox/Apps/Tropy/IOW.tpy”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.696Z”}
{“level”:“verbose”,“message”:“ontology.load #7”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.758Z”}
{“level”:“verbose”,“message”:“project.opened #8”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.786Z”}
{“level”:“verbose”,“message”:“restoring nav@69956bfa-f628-4ff0-8529-bff268b93649…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.795Z”}
{“level”:“verbose”,“message”:“restoring notepad@69956bfa-f628-4ff0-8529-bff268b93649…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.795Z”}
{“level”:“verbose”,“message”:“restoring esper@69956bfa-f628-4ff0-8529-bff268b93649…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.796Z”}
{“level”:“verbose”,“message”:“restoring imports@69956bfa-f628-4ff0-8529-bff268b93649…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.800Z”}
{“level”:“verbose”,“message”:“restoring sidebar@69956bfa-f628-4ff0-8529-bff268b93649…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.800Z”}
{“level”:“verbose”,“message”:“restoring panel@69956bfa-f628-4ff0-8529-bff268b93649…”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.801Z”}
{“level”:“verbose”,“message”:“nav.restore #9”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.801Z”}
{“level”:“verbose”,“message”:“notepad.restore #10”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.821Z”}
{“level”:“verbose”,“message”:“esper.restore #11”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.825Z”}
{“level”:“verbose”,“message”:“imports.restore #12”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.831Z”}
{“level”:“verbose”,“message”:“sidebar.restore #13”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.833Z”}
{“level”:“verbose”,“message”:“panel.restore #14”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.838Z”}
{“level”:“verbose”,“message”:“history.drop #15”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.841Z”}
{“level”:“verbose”,“message”:“list.load #16”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.844Z”}
{“level”:“verbose”,“message”:“tag.load #17”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.849Z”}
{“level”:“verbose”,“message”:“item.load #18”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.853Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Dropbox/Apps/Tropy/IOW.tpy”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.861Z”}
{“level”:“verbose”,“message”:“photo.load #19”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.861Z”}
{“level”:“verbose”,“message”:“opening db /Users/mbvm/Dropbox/Apps/Tropy/IOW.tpy”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.863Z”}
{“level”:“verbose”,“message”:“metadata.load #20”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.863Z”}
{“level”:“verbose”,“message”:“selection.load #21”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.865Z”}
{“level”:“verbose”,“message”:“note.load #22”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.867Z”}
{“level”:“verbose”,“message”:“list.load #23(16) Δ31ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.875Z”}
{“level”:“verbose”,“message”:“tag.load #24(17) Δ42ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:53.891Z”}
{“level”:“verbose”,“message”:“item.load #25(18) Δ183ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:54.036Z”}
{“level”:“verbose”,“message”:“metadata.load #26(20) Δ322ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:54.185Z”}
{“level”:“verbose”,“message”:“photo.load #27(19) Δ656ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:54.517Z”}
{“level”:“verbose”,“message”:“selection.load #28(21) Δ744ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:54.609Z”}
{“level”:“verbose”,“message”:“note.load #29(22) Δ815ms”,“label”:“project”,“timestamp”:“2019-03-29T18:08:54.682Z”}
{“level”:“verbose”,“message”:"*search query took 847ms",“label”:“project”,“timestamp”:“2019-03-29T18:08:54.716Z”}
{“level”:“verbose”,“message”:“qr.update #30”,“label”:“project”,“timestamp”:“2019-03-29T18:08:54.716Z”}
{“level”:“verbose”,“message”:“idle.idle #33”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.166Z”}
{“level”:“verbose”,“message”:“cache.prune #34”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.168Z”}
{“level”:“info”,“message”:“pruning cache 69956bfa-f628-4ff0-8529-bff268b93649”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.172Z”}
{“level”:“verbose”,“message”:“cache.purge #35”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.173Z”}
{“level”:“info”,“message”:“purging cache /Users/mbvm/Library/Application Support/Tropy/cache”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.178Z”}
{“level”:“verbose”,“message”:“cache.purge #36(35) Δ5ms”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.178Z”}
{“level”:“verbose”,“message”:“cache.prune #37(34) Δ64ms”,“label”:“project”,“timestamp”:“2019-03-29T18:13:43.231Z”}
{“level”:“verbose”,“message”:“idle.active #38”,“label”:“project”,“timestamp”:“2019-03-29T18:14:03.057Z”}
{“level”:“verbose”,“message”:“item.open #40”,“label”:“project”,“timestamp”:“2019-03-29T18:18:05.478Z”}


#5

this is also happening to me, same os.

some of my images have a triangular/caution icon in the bottom right-hand corner and will not open individually. i’ve tried looking for updates, even downloading a new version of the application.


#6

@hvrana the triangle icon means that Tropy cannot find your photo anymore, presumably because it was moved. You can right-click on the photo in the photo panel (not the item) to consolidate the photo (this will prompt you to select the photo location from your hard drive). If a photo is missing it won’t show up in the item view. But this is unrelated to Tropy freezing when you zoom into a photo.

@woodpigeon thank you for posting the contents of the log file; there is no error shown here, but the last action was opening an item (i.e., switching to item view) – did you open an item and the whole application just shutdown at that point?