Tropy is not responding

Troubleshooting
1

Hello, I desperately need help. I don’t know Tropy very well and I haven’t been using it for a long time. I have just uploaded some pictures which I took from my phone, then uploaded them to Dropbox, downloaded them on my Mac, and imported them into Tropy. When I click on a picture to insert metadata, Tropy crashes. I am not sure what to do. Should I save the files in a different way? How can I delete the latest imported files so I can keep working on other things at least?

Thank you very much in advance,
Martina

2

Can you talk about this in a little more detail? If I understand this correctly, you imported a picture into Tropy successfully. But when you select the item containing the picture in Tropy it crashes?

Does the item causing the crash already have the small preview photo showing up or is it blank? And can you select/open other items as usual or does Tropy crash every time you try to open an item?

A log file of the crash could be helpful to figure this out as well. You can open the log file folder via Help -> Show log files in the menu. Then try to select the item to cause the crash; afterwards make a copy of the tropy.log file and post it here.

3

Hi, thank you very much for your reply.
It is correct. I import the pictures into Tropy correctly but when I select the items, Tropy crashes. Some times it crashes even before clicking on a picture.
This is the latest log file:

{“level”:30,“time”:1679359903679,“type”:“renderer”,“name”:“prefs”,“dpx”:2,“opts”:{“env”:“production”,“documents”:“/Users/martins89/Documents”,“pictures”:“/Users/martins89/Pictures”,“theme”:“system”,“contrast”:false,“dark”:false,“scrollbars”:true,“vibrancy”:false,“file”:“/Users/martins89/Desktop/TROPY/TRYOUT2.tpy”,“data”:“/Users/martins89/Library/Application Support/Tropy”,“debug”:false,“dev”:false,“cache”:“/Users/martins89/Library/Caches/Tropy”,“plugins”:“/Users/martins89/Library/Application Support/Tropy/plugins”,“fontSize”:“13px”,“frameless”:true,“level”:“info”,“locale”:“en”,“log”:“/Users/martins89/Library/Logs/Tropy/tropy.log”,“uuid”:“4c32cf50-c260-11ec-b7e0-5f4ccbb1b2a3”,“update”:{},“version”:“1.12.0”,“webgl”:true,“zoom”:1,“maximizable”:false,“minimizable”:false},“msg”:“prefs.init”}
{“level”:30,“time”:1679359903723,“type”:“renderer”,“name”:“prefs”,“msg”:“plugins scanned: 0”}
{“level”:30,“time”:1679359903723,“type”:“renderer”,“name”:“prefs”,“msg”:“plugins loaded: 0”}
{“level”:30,“time”:1679359903877,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring prefs@tropy”}
{“level”:30,“time”:1679359903878,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring settings@tropy”}
{“level”:30,“time”:1679359903888,“type”:“renderer”,“name”:“prefs”,“mode”:“w+”,“msg”:“open db /Users/martins89/Library/Application Support/Tropy/ontology.db”}
{“level”:30,“time”:1679359904052,“type”:“renderer”,“name”:“prefs”,“mode”:“w”,“msg”:“open db /Users/martins89/Desktop/TROPY/TRYOUT2.tpy”}
{“level”:30,“time”:1679359904061,“type”:“renderer”,“name”:“prefs”,“msg”:“prefs ready 811ms [dom:437ms win:36ms req:151ms]”}
{“level”:30,“time”:1679359904070,“type”:“renderer”,“name”:“prefs”,“mode”:“w+”,“msg”:“open db /Users/martins89/Library/Application Support/Tropy/ontology.db”}
{“level”:30,“time”:1679359904076,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring project.watch@1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679359933413,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring project.watch@1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679359933413,“type”:“renderer”,“name”:“prefs”,“msg”:“persisting prefs@tropy”}
{“level”:30,“time”:1679359933413,“type”:“renderer”,“name”:“prefs”,“msg”:“persisting settings@tropy”}
{“level”:30,“time”:1679359933770,“type”:“renderer”,“name”:“project”,“msg”:“restoring settings@tropy”}
{“level”:30,“time”:1679359933829,“type”:“renderer”,“name”:“project”,“msg”:“restoring project.watch@1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679359947062,“type”:“renderer”,“name”:“prefs”,“dpx”:2,“opts”:{“env”:“production”,“documents”:“/Users/martins89/Documents”,“pictures”:“/Users/martins89/Pictures”,“theme”:“system”,“contrast”:false,“dark”:false,“scrollbars”:true,“vibrancy”:false,“file”:“/Users/martins89/Desktop/TROPY/TRYOUT2.tpy”,“data”:“/Users/martins89/Library/Application Support/Tropy”,“debug”:false,“dev”:false,“cache”:“/Users/martins89/Library/Caches/Tropy”,“plugins”:“/Users/martins89/Library/Application Support/Tropy/plugins”,“fontSize”:“13px”,“frameless”:true,“level”:“info”,“locale”:“en”,“log”:“/Users/martins89/Library/Logs/Tropy/tropy.log”,“uuid”:“4c32cf50-c260-11ec-b7e0-5f4ccbb1b2a3”,“update”:{},“version”:“1.12.0”,“webgl”:true,“zoom”:1,“maximizable”:false,“minimizable”:false},“msg”:“prefs.init”}
{“level”:30,“time”:1679359947091,“type”:“renderer”,“name”:“prefs”,“msg”:“plugins scanned: 0”}
{“level”:30,“time”:1679359947091,“type”:“renderer”,“name”:“prefs”,“msg”:“plugins loaded: 0”}
{“level”:30,“time”:1679359947235,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring prefs@tropy”}
{“level”:30,“time”:1679359947236,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring settings@tropy”}
{“level”:30,“time”:1679359947245,“type”:“renderer”,“name”:“prefs”,“mode”:“w+”,“msg”:“open db /Users/martins89/Library/Application Support/Tropy/ontology.db”}
{“level”:30,“time”:1679359947353,“type”:“renderer”,“name”:“prefs”,“mode”:“w”,“msg”:“open db /Users/martins89/Desktop/TROPY/TRYOUT2.tpy”}
{“level”:30,“time”:1679359947362,“type”:“renderer”,“name”:“prefs”,“mode”:“w+”,“msg”:“open db /Users/martins89/Library/Application Support/Tropy/ontology.db”}
{“level”:30,“time”:1679359947368,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring project.watch@1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679359947401,“type”:“renderer”,“name”:“prefs”,“msg”:“prefs ready 557ms [dom:223ms win:25ms req:140ms]”}
{“level”:30,“time”:1679359961128,“type”:“renderer”,“name”:“prefs”,“msg”:“restoring project.watch@1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679359961128,“type”:“renderer”,“name”:“prefs”,“msg”:“persisting prefs@tropy”}
{“level”:30,“time”:1679359961128,“type”:“renderer”,“name”:“prefs”,“msg”:“persisting settings@tropy”}
{“level”:30,“time”:1679359961427,“type”:“renderer”,“name”:“project”,“msg”:“restoring settings@tropy”}
{“level”:30,“time”:1679359961438,“type”:“renderer”,“name”:“project”,“msg”:“restoring project.watch@1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679360229790,“type”:“renderer”,“name”:“project”,“msg”:“pruning cache 1c3f9c35-c927-421c-9265-f07abeab2aa9”}
{“level”:30,“time”:1679360229801,“type”:“renderer”,“name”:“project”,“msg”:“purging cache /Users/martins89/Library/Caches/Tropy”}
{“level”:30,“time”:1679360229872,“type”:“renderer”,“name”:“project”,“msg”:“cleared 26 file(s) from cache”}
{“level”:40,“time”:1679360253060,“type”:“renderer”,“name”:“project”,“query”:“\n DELETE FROM tags WHERE tag_id IN (27)”,“ms”:211,“msg”:“SLOW: db query took 211ms”}
{“level”:30,“time”:1679360904485,“type”:“renderer”,“name”:“project”,“msg”:“db query took 121ms”,“query”:“\n INSERT INTO metadata_values (datatype, text)\n VALUES (?, ?)”,“ms”:121}
{“level”:30,“time”:1679360905819,“type”:“renderer”,“name”:“project”,“msg”:“db query took 176ms”,“query”:“\n INSERT INTO metadata_values (datatype, text)\n VALUES (?, ?)”,“ms”:176}
{“level”:40,“time”:1679360906247,“type”:“renderer”,“name”:“project”,“msg”:“SLOW: item.import#1034”}
{“level”:40,“time”:1679360938595,“type”:“browser”,“name”:“main”,“msg”:“project[17] has become unresponsive”}