Tropy won't export to PDF

Troubleshooting
1

I cannot seem to export any of my Tropy files to PDF. When I try, no dialog box shows up, no error message, but the code shows this error log:
tropy.log (4.2 KB)

2

Could you try starting Tropy with the --trace for additional log messages? On your Mac, you can open the Terminal app and then start Tropy like this (assuming Tropy is installed in the the Applications folder):

/Applications/Tropy.app/Contents/MacOS/Tropy --trace

If you start Tropy like this, then try to print/export the item again, there should be more information in the log file to help us pin this down.

3

Thanks for the advice - I opened Tropy via Terminal per your instructions, and here’s a new version of the log. Thanks for taking the time to work through this with me!
tropy.log (1.1 MB)

4

Thank you for this. I think we managed to track down the issue using the log file. There is probably an unrelated issue showing the Save dialog in your case. Could you try printing the items instead of exporting to PDF directly? This should open the regular print dialog on macOS where you can then select to ‘save as PDF’. If this works for you it would confirm that the issue isn’t the PDF export, but just opening the save dialog.

We’ve fixed the underlying issue with the save dialog for the upcoming release, but you should also be able to work around it like this:

  1. Open the user-data folder via the Help menu
  2. Quit Tropy
  3. With Tropy closed, open the state.json file in a text editor and look for the ‘lastDefaultPath’ property. I suspect that in your case this is set to null, if you change it to something like "/Users/" or your home or documents folder instead and save the file, then the file dialog should hopefully pop-up again when you export to PDF.