Tropy Won't Open on Macbook Air

Troubleshooting
1

I have downloaded Tropy to my MacBook Air about a half dozen times, using the download for MacOS Silicon. When I try to open the app, I get the error message below. I have no idea what do do with this. Would appreciate any help. Thanks.

{“msg”:“unhandled error: Failed to get ‘documents’ path”,“stack”:“Error: Failed to get ‘documents’ path\n at WindowManager.open (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-CG_pYQw_.js:16791:31)\n at Tropy.showProjectWindow (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-CG_pYQw_.js:20917:22)\n at Tropy.openMostRecentProject (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-CG_pYQw_.js:20875:17)\n at Tropy.open (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-CG_pYQw_.js:20852:57)\n at App. (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-CG_pYQw_.js:21530:46)\n at App.emit (node:events:517:28)”,“system”:“Darwin 23.6.0 (arm64)”,“time”:1732204507052,“version”:“1.16.2”}

2

That’s odd! Do you have removed your Documents folder by any chance?

3

Thanks for your message. It turned out to be an issue with the documents folder. I was able to fix it with help from Apple. Thanks for your help!