Trouble Installing (Windows 10, 64-bit, Dell Inspiron)

Troubleshooting
1

Hello, I’ve tried downloading and installing Tropy on two different Dell Inspirons (one is a Dell Inspiron 15 7000 series and the other is a Dell Inspiron 13 7000) that are both 64-bit (confirmed in the Settings > Device > About) and every time I click on the installer it opens a green screen for about 2 seconds before it closes and reverts to the desktop. I have done all updates, restarted both computers, and no change. Any advice?

2

Can you tell if the installation itself succeeded? You can find out by checking if Tropy is listed in Settings > Apps and, more importantly, by checking in %AppData%\Roaming. To do this, just open Windows Explorer and enter %AppData% in the quick access bar, then check if the Tropy folder exists.

If Tropy was actually installed, please post the log file at %AppData%\Roaming\Tropy\log\tropy.log – it may contain more information about what went wrong.

Finally, please tell me the exact Windows 10 version, which can be found in Settings > System > About. Thanks!

3

I don’t think the installation itself succeeded - although Tropy appears in the Apps list, the icon does not (it just has the image of a blank window next to it), and I could not find anything when searching %AppData%\Roaming\Tropy\log\tropy.log

Windows specifications are as follows:
Edition: Windows 10 Home
Version: 2004
OS build: 19041.572
Experience: Windows Feature Experience Pack 120.2212.31.0

Thanks for your help!

4

Was the Tropy icon placed on the Desktop? And does %AppData%\Local\tropy exist? In this case, please try this:

  • Open the Task Manager and make sure that no Tropy process is running (just use End Task to close any processes there are); alternatively you could restart Windows which should also close any open tasks.
  • Go to %AppData%\Local\tropy\app-1.8.1 and double-click the tropy.exe there.

I was just able to reproduce this issue by re-installing Tropy: after the installation the app did not start-up correctly, the process was just hanging. Upon starting Tropy again, the original, hanging, process was activated – after quitting that process and then starting Tropy as described above, everything was back to normal. We’ll fix this asap, meanwhile, I hope that you can get it to work like this!

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