Unable to open existing or new project

Troubleshooting
1

Hi,

I can’t use Tropy anymore (open a new project or an existing one). Each time I open Tropy or try to open a project, I have this error message:

{“msg”:“unhandled error: Failed to get ‘documents’ path”,“stack”:“Error: Failed to get ‘documents’ path\n at WindowManager.open (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-c305074e.js:14672:31)\n at WindowManager.show (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-c305074e.js:14752:24)\n at Tropy.showWizardWindow (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-c305074e.js:17001:13)\n at Tropy.openMostRecentProject (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-c305074e.js:16915:53)\n at Tropy.open (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-c305074e.js:16896:57)\n at App. (/Applications/Tropy.app/Contents/Resources/app.asar/lib/browser/main-c305074e.js:18579:17)”,“system”:“Darwin 22.1.0 (arm64)”,“time”:1667109921157,“version”:“1.12.0”}

Sans titre
Sans titre1920×413 165 KB

I’ve uploaded the log as well.

I’d appreciate any help to solve this. Thank you.

2

Thanks for reporting! This error indicates that Tropy can’t establish where your ‘Documents’ folder is. That information is normally supplied by the operating system. On macOS this folder is typically called ‘Documents’ in your home directory. Does that folder exist on your Mac?

3

That was the problem. The Documents file was in iCloud. I moved it to my home directory.

Thank you for your help.