Can't open Tropy

sudiste78 · November 25, 2019, 6:55pm

Hi !

Some days ago, I made the update to version 1.6.0. From then, each time I open a project, Tropy opens but crashes immediately. I have this message error :

Here is the log file :

{“level”:30,“time”:1574707677883,“type”:“browser”,“name”:“main”,“opts”:{“_”:[],“environment”:“production”,“env”:“production”,“auto-updates”:true,“ignore-gpu-blacklist”:false,“debug”:false,“trace”:false,“port”:null,“p”:null,“$0”:“Applications/Tropy.app/Contents/MacOS/Tropy”,“data”:“/Users/delphinevalmalle/Library/Application Support/Tropy”,“cache”:“/Users/delphinevalmalle/Library/Caches/Tropy”,“logs”:“/Users/delphinevalmalle/Library/Logs/Tropy”},“version”:“1.6.0”,“msg”:“main.init 1.6.0 Darwin 15.6.0 (x64)”,“v”:1}
{“level”:30,“time”:1574707678684,“type”:“browser”,“name”:“main”,“msg”:“plugins scanned: 0”,“v”:1}
{“level”:30,“time”:1574707678688,“type”:“browser”,“name”:“main”,“msg”:“app state restored”,“v”:1}
{“level”:30,“time”:1574707678692,“type”:“browser”,“name”:“main”,“file”:“/Users/delphinevalmalle/Documents/GENEALOGIE/GENEADELPH_ACTES/Généalogie.tpy”,“msg”:“open new project window”,“v”:1}
{“level”:30,“time”:1574707678905,“type”:“browser”,“name”:“main”,“msg”:“ready after 1025ms [req:176ms]”,“v”:1}
{“level”:30,“time”:1574707678994,“type”:“browser”,“name”:“main”,“msg”:“checking for updates…”,“v”:1}
{“level”:30,“time”:1574707679604,“type”:“renderer”,“name”:“project”,“dpx”:1,“opts”:{“aqua”:“blue”,“dark”:false,“environment”:“production”,“documents”:“/Users/delphinevalmalle/Documents”,“maximizable”:true,“minimizable”:true,“pictures”:“/Users/delphinevalmalle/Pictures”,“scrollbars”:true,“theme”:“dark”,“file”:“/Users/delphinevalmalle/Documents/GENEALOGIE/GENEADELPH_ACTES/Généalogie.tpy”,“recent”:[“/Users/delphinevalmalle/Documents/GENEALOGIE/GENEADELPH_ACTES/Généalogie.tpy”,“/Users/delphinevalmalle/Documents/LHA/MASTER/MASTER 2/RECHERCHES/ARCHIVES-sujet-abandonne/Mémoire M2.tpy”,“/Users/delphinevalmalle/Documents/Maison pompéienne.tpy”,“/Users/delphinevalmalle/Documents/GENEALOGIE/Photos & Actes - Recherches/Généalogie.tpy”,“/Users/delphinevalmalle/Documents/LHA/MASTER/MASTER 2/RECHERCHES/Mémoire M2.tpy”],“data”:“/Users/delphinevalmalle/Library/Application Support/Tropy”,“debug”:false,“dev”:false,“cache”:“/Users/delphinevalmalle/Library/Caches/Tropy”,“plugins”:“/Users/delphinevalmalle/Library/Application Support/Tropy/plugins”,“frameless”:true,“level”:“info”,“locale”:“fr”,“log”:“/Users/delphinevalmalle/Library/Logs/Tropy/tropy.log”,“uuid”:“5ae07070-bbc1-11e7-b6ce-b1c4e636d13c”,“update”:{},“version”:“1.6.0”,“webgl”:true,“zoom”:1},“msg”:“project.init”,“v”:1}
{“level”:30,“time”:1574707679921,“type”:“renderer”,“name”:“project”,“msg”:“plugins scanned: 0”,“v”:1}
{“level”:30,“time”:1574707679922,“type”:“renderer”,“name”:“project”,“msg”:“plugins loaded: 0”,“v”:1}
{“level”:30,“time”:1574707680060,“type”:“browser”,“name”:“main”,“msg”:“no updates available”,“v”:1}
{“level”:30,“time”:1574707683482,“type”:“renderer”,“name”:“project”,“msg”:“open db /Users/delphinevalmalle/Library/Application Support/Tropy/ontology.db”,“v”:1}
{“level”:30,“time”:1574707683502,“type”:“renderer”,“name”:“project”,“msg”:“restoring recent@tropy”,“v”:1}
{“level”:30,“time”:1574707683659,“type”:“renderer”,“name”:“project”,“msg”:“restoring settings@tropy”,“v”:1}
{“level”:30,“time”:1574707683659,“type”:“renderer”,“name”:“project”,“msg”:“restoring ui@tropy”,“v”:1}
{“level”:30,“time”:1574707683715,“type”:“renderer”,“name”:“project”,“msg”:“project ready 4195ms [dom:189ms win:213ms req:3742ms]”,“v”:1}
{“level”:30,“time”:1574707683788,“type”:“renderer”,“name”:“project”,“msg”:“open db /Users/delphinevalmalle/Documents/GENEALOGIE/GENEADELPH_ACTES/Généalogie.tpy”,“v”:1}
{“level”:30,“time”:1574707684004,“type”:“renderer”,“name”:“project”,“msg”:“esper using canvas renderer”,“v”:1}
{“level”:30,“time”:1574707684111,“type”:“renderer”,“name”:“project”,“msg”:“open db /Users/delphinevalmalle/Documents/GENEALOGIE/GENEADELPH_ACTES/Généalogie.tpy”,“v”:1}
{“level”:30,“time”:1574707684203,“type”:“renderer”,“name”:“project”,“msg”:“db query took 70ms”,“query”:“\n SELECT\n vocabulary_id AS id,\n prefix,\n title,\n description,\n comment,\n see_also AS seeAlso,\n protected AS isProtected\n FROM vocabularies\n WHERE deleted is NULL”,“ms”:70,“v”:1}
{“level”:30,“time”:1574707684207,“type”:“renderer”,“name”:“project”,“msg”:“db query took 79ms”,“query”:“\n SELECT COUNT (id) AS total\n FROM items LEFT OUTER JOIN trash USING (id)\n WHERE deleted IS NULL”,“ms”:79,“v”:1}
{“level”:30,“time”:1574707684303,“type”:“renderer”,“name”:“project”,“msg”:“db query took 99ms”,“query”:“\n SELECT\n class_id AS id,\n vocabulary_id AS vocabulary,\n c.description,\n c.comment,\n label\n FROM classes c\n JOIN vocabularies v USING (vocabulary_id)\n LEFT JOIN labels ON (class_id = id AND language = ?)\n WHERE deleted is NULL”,“ms”:99,“v”:1}
{“level”:30,“time”:1574707684339,“type”:“renderer”,“name”:“project”,“msg”:“db query took 123ms”,“query”:“\n INSERT INTO access (uuid, version, path) VALUES (?, ?, ?)”,“ms”:123,“v”:1}
{“level”:30,“time”:1574707684430,“type”:“renderer”,“name”:“project”,“msg”:“db query took 87ms”,“query”:“PRAGMA integrity_check(10)”,“ms”:87,“v”:1}
{“level”:30,“time”:1574707684446,“type”:“renderer”,“name”:“project”,“msg”:“restoring nav@4ffa2a4a-5935-48d7-a463-a1cb8613e48b”,“v”:1}
{“level”:30,“time”:1574707684446,“type”:“renderer”,“name”:“project”,“msg”:“restoring notepad@4ffa2a4a-5935-48d7-a463-a1cb8613e48b”,“v”:1}
{“level”:30,“time”:1574707684447,“type”:“renderer”,“name”:“project”,“msg”:“restoring esper@4ffa2a4a-5935-48d7-a463-a1cb8613e48b”,“v”:1}
{“level”:30,“time”:1574707684474,“type”:“renderer”,“name”:“project”,“msg”:“restoring imports@4ffa2a4a-5935-48d7-a463-a1cb8613e48b”,“v”:1}
{“level”:30,“time”:1574707684475,“type”:“renderer”,“name”:“project”,“msg”:“restoring sidebar@4ffa2a4a-5935-48d7-a463-a1cb8613e48b”,“v”:1}
{“level”:30,“time”:1574707684475,“type”:“renderer”,“name”:“project”,“msg”:“restoring panel@4ffa2a4a-5935-48d7-a463-a1cb8613e48b”,“v”:1}
{“level”:30,“time”:1574707684536,“type”:“renderer”,“name”:“project”,“msg”:“open db /Users/delphinevalmalle/Documents/GENEALOGIE/GENEADELPH_ACTES/Généalogie.tpy”,“v”:1}
{“level”:30,“time”:1574707685460,“type”:“renderer”,“name”:“project”,“msg”:“db query took 68ms”,“query”:“\n SELECT id, list_id AS list\n FROM list_items”,“ms”:68,“v”:1}
{“level”:30,“time”:1574707685461,“type”:“renderer”,“name”:“project”,“msg”:“db query took 71ms”,“query”:“\n SELECT id AS photo, item_id AS id\n FROM photos\n LEFT OUTER JOIN trash USING (id)\n WHERE \n deleted IS NULL\n ORDER BY item_id, position”,“ms”:71,“v”:1}
{“level”:30,“time”:1574707685461,“type”:“renderer”,“name”:“project”,“msg”:“db query took 78ms”,“query”:“\n SELECT\n id,\n template,\n datetime(created, "localtime") AS created,\n datetime(modified, "localtime") AS modified,\n deleted\n FROM subjects\n JOIN items USING (id)\n LEFT OUTER JOIN trash USING (id)”,“ms”:78,“v”:1}
{“level”:40,“time”:1574707685691,“type”:“renderer”,“name”:“project”,“ms”:1146,“list”:true,“query”:“”,“tags”:false,“trash”:null,“msg”:“SLOW: *search query "" took 1146ms”,“v”:1}
{“level”:40,“time”:1574707687666,“type”:“browser”,“name”:“main”,“msg”:“project[1] contents crashed”,“v”:1}

My OS is OS X El Capitan 10.11.6

Thank you in advance for your help !

inukshuk · November 25, 2019, 7:01pm

Tropy 1.6 requires macOS 10.13 or later; we have modified the update server to stop delivering updates to older macOS versions, so if you re-install Tropy 1.5.4 from here you can continue to use that version.

sudiste78 · November 25, 2019, 7:20pm

Yes, I works !!
Many thanks !!

Evdewiel · July 6, 2020, 9:17am

hey all, I have not been able to open Tropy for some days, which is a big problem because I cannot search my comics anymore. I don"t have Mac, I’m a Windows user. Thanks for the help

inukshuk · July 7, 2020, 7:07am

Please give us more specifics and we’ll try to help! For example, which version of Tropy is this? Does Tropy just refuse to start, or is it one project which can’t be opened? In both cases, it’s likely that the tropy.log file will contain an error message – or, if there is an error window, it might contain some clue as to what is going on.

Evdewiel · July 7, 2020, 7:30am

Hello, thanks for the reply. I have checked and it is version 1.7.0. I do not receive an error message.

inukshuk · July 7, 2020, 1:50pm

Could you post your tropy.log file here? You can find it via Help -> Show log files in the menu.

Lauren · July 22, 2020, 2:14pm

I am also having trouble opening Tropy. I installed the latest update and then got the message that the program crashed. Here is the part of the log, which I truncated so it would fit:

{“level”:30,“time”:1595426887309,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887309,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887309,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887309,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887309,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887309,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887310,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887310,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887310,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887310,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887310,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887310,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887311,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887311,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887311,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887311,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887311,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887311,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887312,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887312,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887312,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887312,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887313,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887313,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887314,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887314,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887314,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887314,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887315,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887315,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887315,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887315,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887315,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887315,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887316,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
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{“level”:30,“time”:1595426887316,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
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{“level”:30,“time”:1595426887316,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887317,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887317,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887317,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887317,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887317,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887317,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887318,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887318,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887318,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887318,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887318,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887319,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887319,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887319,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887319,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
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{“level”:30,“time”:1595426887319,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
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{“level”:30,“time”:1595426887320,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887320,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887320,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887320,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887320,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887321,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887321,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887323,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887323,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887324,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887324,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887325,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887325,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887325,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887325,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887326,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887326,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
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{“level”:30,“time”:1595426887359,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887359,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887360,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:30,“time”:1595426887360,“type”:“renderer”,“name”:“project”,“mode”:“r”,“msg”:“open db /Users/Lauren/Desktop/Italy in America.tpy”}
{“level”:40,“time”:1595426887370,“type”:“renderer”,“name”:“project”,“action”:“project.close”,“meta”:{“seq”:8,“now”:1595426887369},“msg”:“project.close failed: SQLITE_CANTOPEN: unable to open database file”,“stack”:“Error: SQLITE_CANTOPEN: unable to open database file”}
{“level”:40,“time”:1595426887455,“type”:“browser”,“name”:“main”,“msg”:“project[1] contents crashed”}

inukshuk · July 22, 2020, 3:22pm

Can you make sure that the project file exists? For example, open the Terminal.app and type:

ls -l "/Users/Lauren/Desktop/Italy in America.tpy"

And:

xattr "/Users/Lauren/Desktop/Italy in America.tpy"

Lauren · July 22, 2020, 3:25pm

Terminal is telling me “no such file or directory.” Uh-oh! What happened to my project?

Lauren · July 22, 2020, 3:27pm

inukshuk · July 22, 2020, 3:30pm

Oh, this must be some kind of iCloud syncing issue. Can you click on that cloud icon or just double-click on the file? It looks like macOS has moved your file to the cloud – Tropy tries to access it directly and so it is not automatically fetched on demand (we ought to research if we could entice macOS to download offloaded files automatically).

Lauren · July 22, 2020, 3:34pm

Ok, that worked. It downloaded a copy back to my local drive then? Yes, a fix to this would be helpful!

ironglop42 · August 1, 2020, 8:35pm

Hello,

I’ve got a problem since few days and can’t understand what is the answer : when I click on Tropy, the icon on the task bar (I’m under Windows 10) is highlighted, but the window doesn’t open !!!
I’ve tried to uninstall and reinstall with 1.8.0, but doesn’t work !
If someone has an idea…

Thanks

inukshuk · August 2, 2020, 2:15pm

Please post your log file, it might help us figure out what’s going on. On Windows 10 you should be able to find it in your users home directory under AppData\Roaming\Tropy\log\tropy.log.

ironglop42 · August 2, 2020, 7:42pm

Hi, thanks for your answer !!
Here is my log file :

{“level”:30,“time”:1596113551530,“type”:“browser”,“name”:“main”,“opts”:{"_":[],“environment”:“production”,“env”:“production”,“auto-updates”:true,“ignore-gpu-blacklist”:false,“debug”:false,“trace”:false,“port”:null,“p”:null,"$0":“tropy.exe”,“data”:“C:\Users\irong\AppData\Roaming\Tropy”,“cache”:“C:\Users\irong\AppData\Roaming\Tropy\cache”,“logs”:“C:\Users\irong\AppData\Roaming\Tropy\log”},“version”:“1.8.0”,“msg”:“main.init 1.8.0 Windows_NT 10.0.18363 (x64)”}
{“level”:30,“time”:1596113552095,“type”:“browser”,“name”:“main”,“msg”:“plugins scanned: 0”}
{“level”:30,“time”:1596113552105,“type”:“browser”,“name”:“main”,“msg”:“app state restored”}
{“level”:30,“time”:1596113552111,“type”:“browser”,“name”:“main”,“msg”:“open new project window”}
{“level”:30,“time”:1596113552597,“type”:“browser”,“name”:“main”,“msg”:“ready after 969ms [req:235ms]”}
{“level”:30,“time”:1596113552598,“type”:“browser”,“name”:“main”,“msg”:“switch to “light” theme”}
{“level”:30,“time”:1596113553699,“type”:“renderer”,“name”:“project”,“dpx”:1,“opts”:{“aqua”:false,“contrast”:false,“dark”:false,“environment”:“production”,“documents”:“C:\Users\irong\Documents”,“maximizable”:true,“minimizable”:true,“pictures”:“C:\Users\irong\Pictures”,“scrollbars”:true,“theme”:“light”,“recent”:[“D:\Thèse.tpy”,“C:\Users\irong\Documents\tropy.tpy”],“data”:“C:\Users\irong\AppData\Roaming\Tropy”,“debug”:false,“dev”:false,“cache”:“C:\Users\irong\AppData\Roaming\Tropy\cache”,“plugins”:“C:\Users\irong\AppData\Roaming\Tropy\plugins”,“fontSize”:“13px”,“frameless”:false,“level”:“info”,“locale”:“fr”,“log”:“C:\Users\irong\AppData\Roaming\Tropy\log\tropy.log”,“uuid”:“455d3410-60b3-11ea-8518-9fb5cc675ae4”,“update”:{},“version”:“1.8.0”,“webgl”:true,“zoom”:1},“msg”:“project.init”}
{“level”:30,“time”:1596113553855,“type”:“renderer”,“name”:“project”,“msg”:“plugins scanned: 0”}
{“level”:30,“time”:1596113553855,“type”:“renderer”,“name”:“project”,“msg”:“plugins loaded: 0”}
{“level”:30,“time”:1596113557607,“type”:“renderer”,“name”:“project”,“mode”:“w+”,“msg”:“open db C:\Users\irong\AppData\Roaming\Tropy\ontology.db”}
{“level”:30,“time”:1596113557617,“type”:“renderer”,“name”:“project”,“msg”:“restoring recent@tropy”}
{“level”:30,“time”:1596113557623,“type”:“renderer”,“name”:“project”,“msg”:“restoring settings@tropy”}
{“level”:30,“time”:1596113557623,“type”:“renderer”,“name”:“project”,“msg”:“restoring ui@tropy”}
{“level”:30,“time”:1596113557972,“type”:“renderer”,“name”:“project”,“msg”:“project ready 4463ms [dom:202ms win:145ms req:3781ms]”}
{“level”:30,“time”:1596113568954,“type”:“renderer”,“name”:“project”,“msg”:“persisting recent@tropy”}
{“level”:30,“time”:1596113568955,“type”:“renderer”,“name”:“project”,“msg”:“persisting settings@tropy”}
{“level”:30,“time”:1596113568956,“type”:“renderer”,“name”:“project”,“msg”:“persisting ui@tropy”}
{“level”:30,“time”:1596113569305,“type”:“browser”,“name”:“main”,“msg”:“saving app state”}
{“level”:30,“time”:1596113569335,“type”:“browser”,“name”:“main”,“quit”:true,“code”:0,“msg”:“quit with exit code 0”}

inukshuk · August 3, 2020, 9:35am

That’s helpful, thanks!

According to the logs, Tropy starts up fine and then looks at your list of recent projects: D:\Thèse.tpy and C:\Users\irong\Documents\tropy.tpy; it looks for the first one, but this does not seem to exist anymore (or it’s not readable) so Tropy is going to open an empty project window with the list of recent projects instead. This seems to work, but for some reason the empty project window is closed right away and then Tropy quits because all windows were closed.

I guess there is some error in the empty project window that makes it close but I have been unable to reproduce this. For the time being, it should hopefully be easy for you to work around this by manipulating the list of recent projects: basically, if there are no recent projects at all, Tropy will open the new project window (from there you can either create a new project or open an existing one); if there are recent projects, it will check the first in the list and, if it exists, open it straight away, otherwise it will open an empty project window – so what you can try to do next is change the list to make sure that either the recent project list is empty or to ensure that the first file in the list exists. In your case, you can either make sure that there is a D:\Thèse.tpy file or else adjust the list manually. The list is stored in a file state.json which should be just outside of the log folder, C:\Users\irong\AppData\Roaming\Tropy\state.json in your case. If you open this file you can edit the ‘recent’ list (or you can remove/rename the entire state.json file and Tropy should create a new one and show the new project window at start up). If you try these steps, we should be able to establish if this problem happens only in the empty project window, or generally, for all windows.

ironglop42 · August 3, 2020, 8:43pm

Thanks for your help !
Here are some answers :

The project D:\Thèse.tpy exists (on my desktop computer it opens !)
Tropy doesn’t quit and stay on background : I can see the window thumbnail when I hover over the icon on task bar (with “Thèse” project open )
I’ve tried to modify the file state.json : I can open Tropy on “create project” popup, but after I have always the same problem (no window, just thumbnail on task bar)
and I’ve finally tried to delete state.json file : VICTORY !!!

Hope I’ll have no new surprises !

Thank you again !!!

inukshuk · August 4, 2020, 7:27am

Do you use multiple monitors? To me this sounds like the window was simply off-screen (deleting the state.json file also make Tropy forget where your window was, so it would explain why that brought it back).

ironglop42 · August 4, 2020, 7:56pm

Sometimes yes ! I’ll see next time ! But I’ll know how react !